Terms & Conditions
Introduction
By accessing and using PACIFIC GULF TOURISM AND TRAVEL website, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our services. If you do not agree with these terms, please refrain from using our website and services.
Services Offered
We offer travel and tourism services, including but not limited to flight bookings, hotel reservations, tour packages, and transportation services. The services are available for purchase via our website, and payments can be made using valid bank cards.
Payment Terms
All payments for bookings must be made in full before services are provided unless otherwise stated. We accept payments through bank cards (Visa, MasterCard, etc.). By submitting payment details, you confirm that you are authorized to use the chosen payment method.
Customer Responsibilities
It is the customer’s responsibility to ensure the accuracy of all booking details, including travel dates, personal information, and payment details. We are not responsible for any issues arising from incorrect information provided by the customer.
Modifications
We reserve the right to modify, suspend, or terminate our services at any time without prior notice. Any changes to the Terms & Conditions will be posted on our website and will take effect immediately upon posting.
Liability
We are not liable for any loss, injury, or damage resulting from the use of our services, except where such liability is required by law. We encourage customers to review their bookings carefully and follow all relevant travel advisories.
Governing Law
These Terms & Conditions are governed by the laws of Oman. Any disputes will be resolved under the jurisdiction of Omani courts.
Privacy Policy
1. Introduction
At PACIFIC GULF TOURISM AND TRAVEL, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or make bookings.
2. Information We Collect
We collect personal information, such as your name, email address, phone number, payment details, and travel preferences, when you use our website to book services. This information is necessary to process your bookings and provide you with a smooth experience.
3. How We Use Your Information
We use the collected information to:
- Process your bookings and payments
- Provide customer support
- Improve our services
- Send promotional offers or updates (if you’ve opted to receive them)
4. Payment Security
All payment transactions are processed securely. We do not store your payment information. Payments are handled by trusted third-party payment processors.
5. Data Protection
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure.
6. Third-Party Services
We may share your personal information with third-party service providers (e.g., hotels, airlines, and payment processors) for the purpose of fulfilling your travel bookings.
7. Your Rights
You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights, please contact us at https://pgoman.com/index.php/contactus/
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://pgoman.com/ Under Privacy Polices. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Delivery Policy
1. Service Delivery
Once your booking is confirmed and payment is processed, we will send you a confirmation email with details of your booking and travel services. Delivery of services such as tour itineraries, e-tickets, and vouchers will be provided electronically.
2. Delivery Time
Booking confirmations and travel-related documents are generally sent within 24-48 hours after payment is confirmed. If there are any delays, we will notify you as soon as possible.
3. Issues with Delivery
If you do not receive your confirmation or travel documents within the specified timeframe, please contact us immediately. We will investigate the issue and provide assistance as quickly as possible.
Cancellation, Refund, and Return Policy
1. Cancellation Policy
- For Flights/Hotels/Tours: Cancellations can be made within 15 days of booking for a full refund. After that, cancellation fees may apply depending on the service provider’s terms.
- Non-refundable Items: Some services, such as certain discounted packages or special offers, may be non-refundable. These will be clearly stated at the time of booking.
2. Refund Policy
Refunds will be processed to the original payment method within 15 days. The processing time may vary based on the payment method used and the service provider’s policies.
3. Return Policy
We do not accept returns on travel services once the booking has been confirmed and payment has been processed. If there are issues with the service (e.g., quality or dissatisfaction), please contact us immediately, and we will work with you to resolve the situation where possible.
4. Refunds for Cancellations by Us
In the event that we cancel or are unable to provide the booked services, you will receive a full refund. This does not apply in cases of force majeure or other circumstances beyond our control.